Terms & Conditions

1. Acceptance of Terms

Welcome to ISOcertified.com.my. By accessing or using our website and services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and ISOcertified.com.my ("we," "us," or "our"). Your use of our services is also governed by our Privacy Policy.

2. Service Description

ISOcertified.com.my is an online directory platform that connects businesses seeking ISO certification with qualified ISO certification consultants in Malaysia. Our services include:

• A searchable directory of ISO certification consultants
• Consultant profiles with credentials, experience, and reviews
• Information and resources about ISO standards and certification processes
• Inquiry submission and consultant matching services
• Educational content, blog articles, and guides

3. User Accounts

3.1 Account Registration

To access certain features, you may need to create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

3.2 Account Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to create an account. By registering, you represent and warrant that you meet these requirements.

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for violation of these Terms or for any other reason at our sole discretion.

4. User Responsibilities

4.1 Acceptable Use

You agree to use ISOcertified.com.my only for lawful purposes. You shall not:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights of others
• Post false, misleading, or defamatory content
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Harvest or collect user data without consent
• Impersonate any person or entity
• Use our services for spam or unsolicited marketing

4.2 Content Submission

When submitting content (reviews, comments, inquiries), you represent that:

• You own or have rights to the content
• The content is accurate and not misleading
• The content does not violate any laws or third-party rights
• The content does not contain confidential information

4.3 Due Diligence

You acknowledge that it is your responsibility to conduct due diligence when selecting and engaging with consultants. We recommend:

• Verifying consultant credentials and qualifications
• Reviewing multiple consultant profiles
• Obtaining and comparing quotes from multiple consultants
• Requesting and checking references
• Reviewing contract terms carefully before engagement

5. Consultant Listings

5.1 Consultant Information

Consultant listings are provided by the consultants themselves or compiled from publicly available information. While we strive for accuracy, we do not guarantee:

• The accuracy or completeness of consultant information
• The current validity of certifications or credentials
• The quality of services provided by consultants
• Successful certification outcomes

5.2 Consultant-Client Relationships

Any agreements, transactions, or relationships between you and consultants are solely between you and the consultant. ISOcertified.com.my is not a party to these relationships and assumes no liability for:

• The quality or outcome of consultant services
• Disputes between users and consultants
• Payment issues or contract breaches
• Professional misconduct by consultants

5.3 Reviews and Ratings

User reviews reflect individual opinions and experiences. We do not endorse or verify the accuracy of reviews. We reserve the right to moderate, edit, or remove reviews that:

• Violate these Terms or applicable laws
• Contain inappropriate or offensive content
• Appear fraudulent or manipulated
• Contain personal or confidential information

6. Intellectual Property

6.1 Our Content

All content on ISOcertified.com.my, including text, graphics, logos, images, software, and compilation, is the property of ISOcertified.com.my or its licensors and is protected by Malaysian and international copyright laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our services for personal or business purposes. You may not:

• Copy, modify, or distribute our content without permission
• Use our content for commercial purposes
• Remove copyright or proprietary notices
• Create derivative works based on our content
• Use automated systems to access or scrape our website

6.3 User Content License

By submitting content to our platform, you grant us a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, publish, and distribute your content in connection with our services.

7. Disclaimers

• Accuracy: We do not warrant the accuracy, completeness, or reliability of information on our platform
• Availability: We do not guarantee uninterrupted or error-free service
• Consultant Quality: We do not endorse or guarantee the quality of consultant services
• Certification Outcomes: We make no guarantees regarding ISO certification success
• Third-Party Content: We are not responsible for content provided by consultants or other users

ISOcertified.com.my is an information and directory platform only. We do not provide professional consulting, legal, or certification services. Any reliance on information from our platform is at your own risk.

8. Limitation of Liability

8.1 General Limitations

To the maximum extent permitted by Malaysian law, ISOcertified.com.my, its directors, officers, employees, and affiliates shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from consultant services or relationships
• Damages resulting from unauthorized access to your account
• Damages arising from errors, omissions, or inaccuracies in content

8.2 Maximum Liability

Our total liability for any claims arising from or related to our services shall not exceed the amount you paid us (if any) in the twelve (12) months preceding the claim, or RM 100, whichever is greater.

8.3 Basis of the Bargain

These limitations reflect the allocation of risk between you and ISOcertified.com.my. The limitations will apply even if we have been advised of the possibility of such damages.

9. Indemnification

You agree to indemnify, defend, and hold harmless ISOcertified.com.my, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of our services
• Your violation of these Terms
• Your violation of any laws or third-party rights
• Content you submit to our platform
• Your relationships or transactions with consultants

10. Third-Party Links and Services

Our platform may contain links to third-party websites, services, or resources. These links are provided for convenience only. We:

• Do not control or endorse third-party content
• Are not responsible for third-party practices or policies
• Make no warranties regarding third-party services
• Are not liable for damages arising from third-party interactions

Your use of third-party services is at your own risk and subject to their terms and conditions.

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting us or using account settings. Termination does not relieve you of obligations incurred prior to termination.

11.2 Termination by Us

We reserve the right to suspend or terminate your access to our services immediately, without notice, for:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Prolonged inactivity
• Any reason at our sole discretion

11.3 Effect of Termination

Upon termination, your right to use our services ceases immediately. Provisions regarding intellectual property, disclaimers, limitations of liability, and indemnification survive termination.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Kuala Lumpur, Malaysia for resolution of any disputes.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating formal proceedings, you agree to contact us to seek informal resolution of any disputes. We will attempt to resolve disputes in good faith.

13.2 Arbitration

If informal resolution fails, disputes shall be resolved through binding arbitration under the Arbitration Act 2005 of Malaysia, except where prohibited by law. The arbitration shall be conducted in Kuala Lumpur in the English language.

13.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as a class action or representative action.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Material changes will be communicated through:

• Prominent notice on our website
• Email notification to registered users
• Updated "Last Modified" date at the top of these Terms

Your continued use of our services after changes constitutes acceptance of the modified Terms. If you do not agree to changes, you must discontinue use of our services.

15. Miscellaneous Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ISOcertified.com.my regarding use of our services.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms without restriction.

15.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, acts of war, or government actions.

16. Contact Information

For questions, concerns, or notices regarding these Terms, please contact us: